Enabling Process Management for Loosely Framed Knowledge-intensive Processes: 409 (Lecture Notes in Business Information Processing) - Tapa blanda

Acerca del autor

Charlotte y Peter Fiell son dos autoridades en historia, teoría y crítica del diseño y han escrito más de sesenta libros sobre la materia, muchos de los cuales se han convertido en éxitos de ventas. También han impartido conferencias y cursos como profesores invitados, han comisariado exposiciones y asesorado a fabricantes, museos, salas de subastas y grandes coleccionistas privados de todo el mundo. Los Fiell han escrito numerosos libros para TASCHEN, entre los que se incluyen 1000 Chairs, Diseño del siglo XX, El diseño industrial de la A a la Z, Scandinavian Design y Diseño del siglo XXI.

De la contraportada

This book is a revised version of the PhD dissertation written by the author at the Department of Business Informatics and Operations Management at Ghent University in Belgium.

It addresses shortcomings in Business Process Management concerning loosely framed knowledge-intensive processes, which are characterized by their numerous valid process variants and their reliance on knowledge workers to apply their knowledge to decide on a suitable process variant that fits the context of a specific process execution. The goal was to lay the foundation for a process-aware business process management (IT-)system to support such processes. Several proof-of-concept implementations have been made for the core components and were evaluated in the domain of the healthcare. Starting from an artificial, but realistic, case about patients that arrive in the emergency room with suspected arm fractures and later progressing to a case study of the diagnosis and treatment of patients in the emergency department of a real hospital, using data from their patient files. 

In 2020, the PhD dissertation won the CAiSE PhD award , granted to outstanding PhD theses in the field of Information Systems Engineering.