Credit Management Desk Book - Tapa blanda

Sinopsis

Is your Credit/Collection Program Killing Your Company Profits?As a accounts receivable administrator you must understand the true role of both the debtor and the collector. You see what your relationship, as the collector, should be to the vast majority of your company's customers. We will give you insights that will change your perception of the role of the collector, and as you start changing your perception, your actions will also change. In doing this, many of your debtors may unknowingly also change their character in dealing with you.You are an important part of the sales team. That much you should understand up front. This may seem to be a contradiction of everything you have been told about your role in the company, but it is a fact. While most credit/ collection departments have no direct reporting lines to sales or marketing departments, they are involved in very important segments of the sales cycle. Obviously, the members of the credit department cannot work with customers effectively if they do not know who the customers are, what they do, and why they should deal with your company. And, you need to know more about the customer you regularly contact each month than the one you talk to only occasionally.You must be able to speak the jargon of the customer's particular industry. It is important to know your customer's business if it's a commercial account.

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