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Reducing Turnover in the Services Sector: Lessons from the Security Industry - Tapa dura

Goodboe, Michael E.

 
9781982211394: Reducing Turnover in the Services Sector: Lessons from the Security Industry
Tapa dura
ISBN 10: 1982211393 ISBN 13: 9781982211394
Editorial: Balboa Press, 2018

Sinopsis

The security services industry has some of the highest level of turnover in any business, but it can be contained.By doing so, youll be able to pay higher wages, recruit top-quality personnel, and further boost the stability of your workforce. Service to clients will improve, and supervising will get easier.In this guide to reducing turnover, the author draws on lessons from the security industry to help senior executives, frontline supervisors and managers, and others boost their leadership abilities to improve employee retention.While the book focuses on the security industry for demonstration purposes, members of any services sector company can apply its lessons to make significant dents in money-losing turnover.The major theme running throughout the book is responsibility fueled by choice: Nobody is a victim of anybody or anything, and if we want to be the best leaders we can be, then we need to make that choiceand follow it up with hard work.Stop the revenue drain. Help first-line leaderswho play the pivotal role in reducing turnoversystematically improve their leadership skills by following the New Leadership model. Develop a retention culture in your company. All this and more in Reducing Turnover in the Services Sector.

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Acerca del autor

Michael E. Goodboe operates his own senior-level coaching company, HR Pathways LLC. He retired from the security industry as senior vice president, corporate human resources for G4S Secure Solutions USA and head of training. During his thirty-year tenure with G4S, he moved up the ladder from manager of equality programs in human resources, to head the training group for more than nineteen years before being promoted to oversee corporate human resources and the G4S North America Training Institute.

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Editorial
Balboa Press
Año de publicación
2018
Idioma
Inglés
ISBN 10 
1982211393
ISBN 13 
9781982211394
Encuadernación
Tapa dura
Número de páginas
230
Contacto del fabricante
no disponible
Persona responsable
no disponible