Service Design: From Insight to Implementation - Tapa blanda

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Lavrans Løvlie is also a founder of Livework, a pioneering service design company. In 2018 the Livework Oslo team joined PwC in Norway, where Lavrans today is a Partner leading their Innovation and Design Practice. He has a passion for service innovation, and works across sectors from finance, telco, and mobility to a broad range of public services from culture to healthcare. Lately, he has particularly engaged in solving complex public sector challenges through service design.

Dr. Andy Polaine is a design leadership coach, educator, speaker and writer who helps clients transform their organizations and themselves. For several years he worked at Fjord where he was global Group Design Director of Client Evolution and APAC Regional Design Director. Andy has over three decades of experience in design and innovation with clients across a broad range of industries. He holds a PhD from the University of Technology, Sydney, and is Co-Lead of the MA Service Design at the Hochschule Luzern, Switzerland. He writes a popular newsletter called Doctor's Note, hosts the Power of Ten podcast, and shares his design leadership tips on his YouTube channel and Instagram. He plans to get onto TikTok once everybody has gone elsewhere. You can find him at www.polaine.com.

Ben Reason is a founder of Livework, a pioneering service design company. Ben has been practicing and developing service design since 2001. Over that time, Ben has led work with a wide range of organizations; public and private, large and small. Ben's focus since the start has been to employ service design to achieve outcomes for business and the public sector. His focus has been on developing the practice of service design in public services and healthcare (although he also has a sweet spot for industrial manufacturing businesses).