Customer Service - Tapa blanda

Robison, Cliff

 
9781949005141: Customer Service
Tapa blanda
ISBN 10: 1949005143 ISBN 13: 9781949005141
Editorial: Rock and Fire Press, 2021

Sinopsis

Cliff Robison has been involved in the hospitality industry and related customer-service fields for more than thirty years. During that time he has been a customer-service worker, a manager, a senior manager, and a customer. In twenty-five thousand words, on seventy pages, he spells out what he has learned about customer service, from the three-fold perspectives of staff, management, and the public. How do you deal with an angry customer? Is it alright to be polite but firm with a guest's request? Is it ever alright to say "No?" How can you become the best table waiter in the world? What do you do if you are called about an elevator that has malfunctioned, when you are among the people trapped in the elevator? How hard should it really be to buy chocolate truffles? These, and many other questions, are addressed in this small book, which is nicely portable, in case it should occur to you to leave one on your table after a meal out (preferably with a tip). Also, this book is the perfect thickness for leveling tables in restaurants.

"Sinopsis" puede pertenecer a otra edición de este libro.

Editorial
Rock and Fire Press
Año de publicación
2021
Idioma
Inglés
ISBN 10 
1949005143
ISBN 13 
9781949005141
Encuadernación
Tapa blanda
Número de páginas
80
Contacto del fabricante
no disponible
Persona responsable
no disponible