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Sinopsis
Not every client is a good client!
Learn how to avoid problem clients that are more trouble than they're worth...
To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers.
In that first flush of life as business owners, we often say “Yes” to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we’re getting hired, that’s a good thing, and it’s all that matters.
But after a while, we learn an important truth: Not every client is a good client. In fact, some of them are truly toxic — they contaminate our business environment and breed negativity about the work, they infect employees by lowering their morale, they exhaust and debilitate our energy reserves, and they drain our coffers.
Toxic Client: Knowing and Avoiding Problem Customers will teach readers how to:
• Deal with Angry and Lying clients
• Engage in Active Listening to spot potential trouble
• Identify Freeloaders and Troublemakers
• Stay clear of clients with Alcohol, Drug Use and Entitlementia issues
• Dismiss and Avoid Toxic Clients
The book features a Bonus Section on using Collection Agencies, Mechanics’ Liens and Small Claims Court to get paid for your e orts.
Learn how to avoid problem clients that are more trouble than they're worth...
To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers.
In that first flush of life as business owners, we often say “Yes” to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we’re getting hired, that’s a good thing, and it’s all that matters.
But after a while, we learn an important truth: Not every client is a good client. In fact, some of them are truly toxic — they contaminate our business environment and breed negativity about the work, they infect employees by lowering their morale, they exhaust and debilitate our energy reserves, and they drain our coffers.
Toxic Client: Knowing and Avoiding Problem Customers will teach readers how to:
• Deal with Angry and Lying clients
• Engage in Active Listening to spot potential trouble
• Identify Freeloaders and Troublemakers
• Stay clear of clients with Alcohol, Drug Use and Entitlementia issues
• Dismiss and Avoid Toxic Clients
The book features a Bonus Section on using Collection Agencies, Mechanics’ Liens and Small Claims Court to get paid for your e orts.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Charlotte y Peter Fiell son dos autoridades en historia, teoría y crítica del diseño y han escrito más de sesenta libros sobre la materia, muchos de los cuales se han convertido en éxitos de ventas. También han impartido conferencias y cursos como profesores invitados, han comisariado exposiciones y asesorado a fabricantes, museos, salas de subastas y grandes coleccionistas privados de todo el mundo. Los Fiell han escrito numerosos libros para TASCHEN, entre los que se incluyen 1000 Chairs, Diseño del siglo XX, El diseño industrial de la A a la Z, Scandinavian Design y Diseño del siglo XXI.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Toxic Client Knowing and Avoid
Publicado por
SuccessDNA, 2016
ISBN 10: 1944194037
ISBN 13: 9781944194031
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Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00085075615
Cantidad disponible: 1 disponibles
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Toxic Client Knowing and Avoid
Publicado por
SuccessDNA, 2016
ISBN 10: 1944194037
ISBN 13: 9781944194031
Antiguo o usado
Tapa blanda
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00091489405
Cantidad disponible: 1 disponibles
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Toxic Client: Knowing and Avoiding Problem Customers
Publicado por
SuccessDNA (edition ), 2016
ISBN 10: 1944194037
ISBN 13: 9781944194031
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Paperback
Librería: BooksRun, Philadelphia, PA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Nº de ref. del artículo: 1944194037-11-1
Cantidad disponible: 1 disponibles
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Toxic Client : Knowing and Avoiding Problem Customers
Publicado por
SuccessDNA, Incorporated, 2016
ISBN 10: 1944194037
ISBN 13: 9781944194031
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: 18833223-6
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Toxic Client: Knowing and Avoiding Problem Customers
Publicado por
SuccessDNA May 2016, 2016
ISBN 10: 1944194037
ISBN 13: 9781944194031
Antiguo o usado
Soft Cover
Librería: Burke's Book Store, Memphis, TN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
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Toxic Client Format: Paperback
Publicado por
SuccessDNA, 2016
ISBN 10: 1944194037
ISBN 13: 9781944194031
Antiguo o usado
Tapa blanda
Librería: INDOO, Avenel, NJ, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: As New. Unread copy in mint condition. Nº de ref. del artículo: PG9781944194031
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Toxic Client Format: Paperback
Librería: INDOO, Avenel, NJ, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Brand New. Nº de ref. del artículo: 9781944194031
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Toxic Client: Knowing and Avoiding Problem Customers
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paperback. Condición: Very Good. Toxic Client: Knowing and Avoiding Problem Customers This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9781944194031
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Toxic Client: Knowing and Avoiding Problem Customers
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Condición: New. pp. 208. Nº de ref. del artículo: 26374672182
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Toxic Client: Knowing and Avoiding Problem Customers
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9781944194031
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