Toxic Client: Knowing and Avoiding Problem Customers - Tapa blanda

Sutton, Garrett

 
9781944194031: Toxic Client: Knowing and Avoiding Problem Customers
Tapa blanda
ISBN 10: 1944194037 ISBN 13: 9781944194031
Editorial: Brisance Books LLC, 2016

Sinopsis

Not every client is a good client!
Learn how to avoid problem clients that are more trouble than they're worth...

To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers.

In that first flush of life as business owners, we often say “Yes” to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we’re getting hired, that’s a good thing, and it’s all that matters.

But after a while, we learn an important truth: Not every client is a good client. In fact, some of them are truly toxic — they contaminate our business environment and breed negativity about the work, they infect employees by lowering their morale, they exhaust and debilitate our energy reserves, and they drain our coffers.

Toxic Client: Knowing and Avoiding Problem Customers will teach readers how to:
• Deal with Angry and Lying clients
• Engage in Active Listening to spot potential trouble
• Identify Freeloaders and Troublemakers
• Stay clear of clients with Alcohol, Drug Use and Entitlementia issues
• Dismiss and Avoid Toxic Clients

The book features a Bonus Section on using Collection Agencies, Mechanics’ Liens and Small Claims Court to get paid for your e orts.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Charlotte y Peter Fiell son dos autoridades en historia, teoría y crítica del diseño y han escrito más de sesenta libros sobre la materia, muchos de los cuales se han convertido en éxitos de ventas. También han impartido conferencias y cursos como profesores invitados, han comisariado exposiciones y asesorado a fabricantes, museos, salas de subastas y grandes coleccionistas privados de todo el mundo. Los Fiell han escrito numerosos libros para TASCHEN, entre los que se incluyen 1000 Chairs, Diseño del siglo XX, El diseño industrial de la A a la Z, Scandinavian Design y Diseño del siglo XXI.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Brisance Books LLC
Año de publicación
2016
Idioma
Inglés
ISBN 10 
1944194037
ISBN 13 
9781944194031
Encuadernación
Tapa blanda
Número de páginas
208
Contacto del fabricante
no disponible
Persona responsable
no disponible