A Management System for the Information Business (Managing the Business of IT) - Tapa blanda

The book is a new updated edition of Ed Van Schaik's A Management System for the Information Business, Organizational Analysis originally published in 1985. The CD provided in the back of this book contains a program called ISMLite2006, which incorporates the IT organizational analysis techniques in the book. The program is written in MS Access database and Visual Basic. This is an excellent way for readers to try-out the techniques described in the book and begin or renew their journey into ITSM. Contents: Executive perspective Phases of growth for IT processes Introduction to IT organization Information systems management architecture Planning and control concepts Management planning Implementing a management system Service Level Management Long-range planning of a management system ISMA Information Systems Management Architecture Comparison of ISMA, ITIL, ISO 20000 and COBIT