Root Cause Analysis: Basic Tools and Techniques - Tapa blanda

Robitaille, Denise

 
9781932828023: Root Cause Analysis: Basic Tools and Techniques
Tapa blanda
ISBN 10: 1932828028 ISBN 13: 9781932828023
Editorial: Paton Professional, 2004

Sinopsis

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore.This practical guide offers proven techniques for using root cause analysis in your organization. Inside, you’ll find:* What root cause analysis is* When (and when not) to use root cause analysis* Who should participate in the root cause analysis process* Tools and techniques to aid in the root cause analysis process* How to construct a root cause analysis checklist* Examples of how a well-run root cause analysis process works

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Acerca del autor

Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also an Exemplar Global-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of the ASQ. As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.

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Editorial
Paton Professional
Año de publicación
2004
Idioma
Inglés
ISBN 10 
1932828028
ISBN 13 
9781932828023
Encuadernación
Tapa blanda
Número de páginas
104
Contacto del fabricante
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