Artículos relacionados a ICMI's Pocket Guide to Call Center Management Terms
Sinopsis
Everything in the call center industry seems to be expanding—contact channels, customer and employee expectations, technology options and the overall role of the call center. With so much growth and expansion, we at ICMI thought it might be refreshing to introduce something small enough to fit inside a busy manager’s pocket. But don’t let the size fool you. While ICMI’s Pocket Guide to Call Center Management Terms may be diminutive in nature, it can have a big impact on the knowledge, eloquence and insight of those working in this dynamic profession. With a comprehensive—though compact—guide to just about every industry acronym, as well as concise definitions of every term a manager or supervisor should know, this pocket guide aims to promote consistency and clarity in the way that call center professionals worldwide communicate, cooperate and strive to understand this exciting field.
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Reseña del editor
Everything in the call center industry seems to be expanding—contact channels, customer and employee expectations, technology options and the overall role of the call center. With so much growth and expansion, we at ICMI thought it might be refreshing to introduce something small enough to fit inside a busy manager’s pocket. But don’t let the size fool you. While ICMI’s Pocket Guide to Call Center Management Terms may be diminutive in nature, it can have a big impact on the knowledge, eloquence and insight of those working in this dynamic profession. With a comprehensive—though compact—guide to just about every industry acronym, as well as concise definitions of every term a manager or supervisor should know, this pocket guide aims to promote consistency and clarity in the way that call center professionals worldwide communicate, cooperate and strive to understand this exciting field.
"Sobre este título" puede pertenecer a otra edición de este libro.
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ICMI's Pocket Guide to Call Center Management Terms
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
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paperback. Condición: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Nº de ref. del artículo: rev2982476476
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ICMI's Pocket Guide to Call Center Management Terms : A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: the Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
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Condición: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Nº de ref. del artículo: 40974669-6
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ICMI's Pocket Guide to Call Center Management Terms
Librería: ThriftBooks-Reno, Reno, NV, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Nº de ref. del artículo: G1932558004I3N00
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ICMI's Pocket Guide to Call Center Management Terms
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Nº de ref. del artículo: G1932558004I3N00
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EUR 10,35
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ICMI's Pocket Guide to Call Center Management Terms
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Nº de ref. del artículo: Q20T-00352
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EUR 137,15
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