This book provides project managers with an explicit step-by-step quality management process, along with a coherent set of quality tools organized and explained according to their application within this process that can be applied immediately in any project context. It introduces a Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management, and establishes a new quality tool - the Pillar Diagram - that provides the capability for identifying root causes of undesirable effects. It includes a final walk-through of a practical exercise relevant to many project domains.
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Ken Rose has more than 35 years hands-on experience in high tech development and project management. He is editor of the Project Management Journal.
Key Features:
-Provides project managers an explicit step-by-step quality management process, with a set of tools organized and explained according to their application within this process, that can be immediately applied in any project context
-Introduces The Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management
-Features a coherent set of quality tools, introduced sequentially and explained in terms of their use in project quality management
-Establishes a new quality tool The Pillar Chart that provides a needed capability to identify root causes of undesirable effects
-Includes practical exercises relevant to many project domains to help readers simulate the tools and techniques of this project quality management process before applying it to their own project work
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