ExperTech Series: Enterprise Applications and Internet Integration

Sinopsis

As online consumers, we click the Place Order button and sometimes in as little as two days, our purchase arrives at the door in a generally seamless delivery of service. But how does it work?

This course looks behind the scenes at e-commerce and e-business, from the customer’s order to delivery. Participants examine Internet system-to-system communications, including applications like enterprise resource planning (ERP), enterprise application integration (EAI), customer relationship management (CRM) and knowledge management, the players in this market space, and enabling technologies. We discuss the business models of applications service providers (ASP) and different service offerings such as Web hosting, e-mail, and streaming video. The course concludes with the issues surrounding the ASP market such as security, collocation, and application sharing space.

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