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Sinopsis
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
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Acerca del autor
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
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- EditorialBCS, The Chartered Institute for IT
- Año de publicación2012
- ISBN 10 1906124930
- ISBN 13 9781906124939
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de páginas200
- Contacto del fabricanteno disponible
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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British Computer Society, 2012
ISBN 10: 1906124930
ISBN 13: 9781906124939
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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Paperback. Condición: Very Good. IT Service Management: A Guide for ITIL Foundation Exam Candidates This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9781906124939
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It Service Management: A Guide for ITIL Foundation Exam Candidates
Publicado por
British Computer Society, 2012
ISBN 10: 1906124930
ISBN 13: 9781906124939
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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paperback. Condición: Very Good. A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged. Nº de ref. del artículo: 4BQMP3002W2P_ns
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