Sinopsis
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
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Acerca del autor
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
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IT Service Management: A guide for ITIL Foundation Exam candidates
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BCS, The Chartered Institute for, 2012
ISBN 10: 1906124930
ISBN 13: 9781906124939
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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It Service Management: A Guide for ITIL Foundation Exam Candidates
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British Computer Society, 2012
ISBN 10: 1906124930
ISBN 13: 9781906124939
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