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Sinopsis
This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. An ITIL® Licensed Product.
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Acerca del autor
John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management. He has shunned the technical aspects of IT, largely because he finds them boring. Instead, he has excelled at helping organisations deliver business value from IT. As a practitioner, John learnt his trade with Philips and London Electricity.
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Operational Support and Analysis: A Guide for ITIL? V3 Exam Candidates
Librería: Mispah books, Redhill, SURRE, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Paperback. Condición: Like New. Like New. book. Nº de ref. del artículo: ERICA76519061245905
Gastos de envío:
EUR 28,82
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Cantidad disponible: 1 disponibles