Improving through Benchmarking (The quality improvement series) - Tapa blanda

Reseña del editor

Read about how a team used the model and tools in this book to benchmark their performance against the best of the best. If your organization is preparing for or considering Benchmarking as a quality improvement tool, this book is an invaluable guide. Use it to define your Benchmarking goals, decide whom to benchmark against, gather information, and adapt best-practice ideas and techniques.