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Sinopsis
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling.
Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager.
Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers.
Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.
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Acerca de los autores
John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.
Katherine Graham and John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing)are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work
Publicado por
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Condición: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Nº de ref. del artículo: Z1-B-016-01885
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MEDIATION FOR MANAGERS
Publicado por
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Paperback. Condición: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Nº de ref. del artículo: GOR001885032
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MEDIATION FOR MANAGERS
Publicado por
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
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Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR001722106
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Mediation for Managers. The Skills, Step-by-step Process and Management Style for Getting Beyond Conflict to Performance,.
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London, Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Librería: Antiquariat Bookfarm, Löbnitz, Alemania
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351 Ex-library book in GOOD condition, some traces of use, with stamp and signature. Ehem. Bibliotheksexemplar mit Stempel und Signatur, ein paar Gebrauchsspuren. 9781857883152 Sprache: Englisch Gewicht in Gramm: 550. Nº de ref. del artículo: 716254
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Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work
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John Murray Business, 2002
ISBN 10: 1857883152
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Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9781857883152. Nº de ref. del artículo: 5966147
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Mediation for Managers
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Nicholas Brealey, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9781857883152. Nº de ref. del artículo: 5962709
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MEDIATION FOR MANAGERS
Publicado por
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Librería: Greener Books, London, Reino Unido
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Paperback. Condición: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Nº de ref. del artículo: 3060076
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MEDIATION FOR MANAGERS
Publicado por
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Librería: Brit Books, Milton Keynes, Reino Unido
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Paperback. Condición: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Nº de ref. del artículo: 3814938
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MEDIATION FOR MANAGERS
Publicado por
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Paperback
Librería: Brit Books, Milton Keynes, Reino Unido
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Paperback. Condición: Used; Very Good. Include Limited Notes and/or Highlights ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Nº de ref. del artículo: 4009380
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MEDIATION FOR MANAGERS
Publicado por
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
Antiguo o usado
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Librería: Brit Books, Milton Keynes, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Used; Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Nº de ref. del artículo: 1180424
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