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Exceeding Customer Expectations: Find out what your customers want - and give them even more (Pathways) - Tapa blanda

Nash, Susan

 
9781857035643: Exceeding Customer Expectations: Find out what your customers want - and give them even more (Pathways)

Sinopsis

Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.

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Reseña del editor

Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.

Reseña del editor

The long-term success of your organization is dependent upon you providing exceptional customer service. This indispensable book, complete with examples and case histories, reveals how to do just that in any situation -- including retail, high-tech, even non-profit making. Be seen as someone who delivers outstanding personal service -- and reap the rewards that follow.

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