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Virtual Reference Service: From Competencies to Assessment (Facet Publications (All Titles as Published)) - Tapa blanda
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"Virtual reference services in Britain have developed somewhat differently from those in the USA but useful pointers will be gained by reviewing the research and experience reported in this volume." -- Refer
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During the last decade, virtual reference has grown from a topic of largely theoretical conversation into a very real and practical library service. This is the latest volume in a groundbreaking series of cutting-edge conference titles which influenced that development, following on from "Implementing Digital Reference Services" (2002) and "The Virtual Reference Desk" (2006). Leading experts in the reference field contribute to this new collection, which shares with the reader examples of best practice, forward-looking models, and advice on new developments in virtual reference.The contributors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, the creation of subject-specific taxonomies, how to improve interpersonal communications, methods of assessment and much more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative, a funded project to compile training tools from digital reference educators and practitioners. The book is divided into four parts: each chapter offers both practical guidance and the latest thinking about virtual reference work in libraries. Part I: Starting up - creating your own consortium in less than six months: a true story of virtual reference; and implementing virtual reference on the fly: staff motivation and buy-in. Part 2: Branching out - adding instant messaging to an established virtual reference service; responding to triage taxonomy: answering virtual medical questions; and the evolving role of reference librarians in the health sciences environment. Part 3: Ongoing improvement - examining interpersonal communication in virtual reference encounters: the library LAWLINE consortium; and assessing inappropriate use: learning from the AskColorado experience. Part 4: Pulling it together: virtual reference training - meeting the challenges of reference service in a hybrid environment: teaching LIS students today; and a comprehensive virtual reference training program.
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- EditorialFacet Publishing
- Año de publicación2008
- ISBN 10 1856046389
- ISBN 13 9781856046381
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de edición1
- Número de páginas224
- EditorLankes R., Nicholson Scott, Radford Marie, Silverstein Joanne, Westbrook Lynn, Nast Philip
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Virtual Reference Service: From Competencies to Assessment (Facet Publications (All Titles as Published)) Lankes, R.; Nicholson, Scott; Radford, Marie; Silverstein, Joanne; Westbrook, Lynn and Nast, Philip
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Facet Publishing, 2008
ISBN 10: 1856046389
ISBN 13: 9781856046381
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Librería: Hay-on-Wye Booksellers, Hay-on-Wye, HEREF, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Fine. Unused. Nº de ref. del artículo: 079015-15
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Virtual Reference Service: From Competencies to Assessment (Facet Publications (All Titles as Published)) Lankes, R.; Nicholson, Scott; Radford, Marie; Silverstein, Joanne; Westbrook, Lynn and Nast, Philip
Publicado por
Facet Publishing, 2008
ISBN 10: 1856046389
ISBN 13: 9781856046381
Antiguo o usado
Tapa blanda
Librería: Hay-on-Wye Booksellers, Hay-on-Wye, HEREF, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Fine. small crease mark to back cover, otherwise fine. Nº de ref. del artículo: 063193-1
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Virtual Reference Service: From Competencies to Assessment (Facet Publications (All Titles as Published))
Librería: Prominent Books, Hereford, ABBEY, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. Next day dispatch (mon-fri). Please note orders sent to Netherlands or Sweden take slightly longer than the Amazon estimated delivery date. Same day/next day dispatch (mon-fri) all items checked before dispatch, Handled and sent out with care. Nº de ref. del artículo: mon0000241825
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Virtual Reference Service
Publicado por
Facet Publishing, 2008
ISBN 10: 1856046389
ISBN 13: 9781856046381
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Librería: dsmbooks, Liverpool, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Paperback. Condición: Good. Good. book. Nº de ref. del artículo: D8S0-3-M-1856046389-6
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