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Competitive Customer Care: A Guide to Keeping Customers - Tapa blanda

Stone, Merlin; Young, Laurie

 
9781855240520: Competitive Customer Care: A Guide to Keeping Customers

Reseña del editor

A guide to improving customer care at all levels within an organization. It is targeted at all organizations which deal with customers, such as hotels, local authorities, and consumer services, and is illustrated throughout with cases and examples drawn from all sectors.

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