Sinopsis
The series on Quality Management in Services offers an overview of current trends in research and shows a number of interesting perspectives in quality and management of service processes. Diverse points of view are presented that include marketing, organisational behaviour, operations and human resources.
This book is recommended to quality managers, researchers and students who are interested in empirical studies, models and tools which are useful for improving the quality of services.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
The series on Quality Management in Services offers an overview of current trends in research and shows a number of interesting perspectives in quality and management of service processes. Diverse points of view are presented that include marketing, organisational behaviour, operations and human resources.
This book is recommended to quality managers, researchers and students who are interested in empirical studies, models and tools which are useful for improving the quality of services.
"Sobre este título" puede pertenecer a otra edición de este libro.
Otras ediciones populares con el mismo título
Resultados de la búsqueda para Managing Service Quality: v. 1 (Quality Management...
Imagen de archivo
Managing Service Quality (Volume 1)
Publicado por
Paul Chapman, 1995
ISBN 10: 1853962937
ISBN 13: 9781853962936
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:1853962937. Nº de ref. del artículo: 8846017
Comprar usado
EUR 3,03
Envío por EUR 15,99
Se envía de Reino Unido a Estados Unidos de America
Se envía de Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles