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Great or Poor: A Simple System to Deliver Excellent Customer Experiences - Tapa blanda

Arnold, Guy Rory

 
9781852526931: Great or Poor: A Simple System to Deliver Excellent Customer Experiences
Tapa blanda
ISBN 10: 1852526939 ISBN 13: 9781852526931
Editorial: Management Books 2000 Ltd, 2011

Sinopsis

Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key principles, the book shows readers how to (1) establish a genuine customer-focused mission which is embraced throughout the organisation (2) identify and understand customers' REAL needs (3) get their teams always to go "the extra inch" and (4) establish a true measure of the results. The system has already been tried and tested in a number of organisations with great results. In the words of Guy Insull, founder and MD of The Champions Club, it is is "an amazingly simple yet powerful system"; Neil Robertson, CEO of The British Institute of Innkeeping, describes it as "a real breakthrough"; and author Richard Denny says it is "the best material on customer care that I have ever come across".

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Guy Arnold is a former director of a FTSE 100 company who now runs his own training and consultancy business. He founded greatorpoor.com in 2006, and now helps organisations to effect real change throughout their operation, aiming to develop enhanced bottom line profit for the long term, through delivering consistently excellent customer experiences.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Management Books 2000 Ltd
Año de publicación
2011
Idioma
Inglés
ISBN 10 
1852526939
ISBN 13 
9781852526931
Encuadernación
Tapa blanda
Número de páginas
200
Contacto del fabricante
no disponible
Persona responsable
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Pärnu mnt 139b-14
Tallinn
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