Sinopsis
This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.
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Reseña del editor
This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.
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Making Customers Count: Guide to Excellence in Customer Care
Publicado por
Mercury Business Books 01/04/1991, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
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Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Nº de ref. del artículo: 7719-9781852510480
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Making Customers Count: Guide to Excellence in Customer Care
Publicado por
Mercury Business Books 01/04/1991, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
Antiguo o usado
Tapa dura
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Nº de ref. del artículo: 6545-9781852510480
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Making Customers Count: A Guide to Excellence in Customer Care
Publicado por
Mercury Books [1991], London, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
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Librería: James F. Balsley, Bookseller, Williamsburg, VA, Estados Unidos de America
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Hardcover. Condición: Fine. Estado de la sobrecubierta: Very Good+. First Edition; First Printing. DJ has minor shelf wear, Binding sound, tight. Pages clean and unmarked. Not ex-lib, not remaindered.; 8vo 8" - 9" tall; 202 pages. Nº de ref. del artículo: 864
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Imagen de archivo
Making Customers Count: Guide to Excellence in Customer Care
Publicado por
Mercury Business Books, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
Antiguo o usado
Tapa dura
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9781852510480. Nº de ref. del artículo: 9170243
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