Sinopsis
This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.
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Reseña del editor
This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.
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Making Customers Count: A Guide to Excellence in Customer Care
Publicado por
Mercury Books [1991], London, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
Antiguo o usado
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Original o primera edición
Librería: James F. Balsley, Bookseller, Williamsburg, VA, Estados Unidos de America
Calificación del vendedor: 1 de 5 estrellas
Hardcover. Condición: Fine. Estado de la sobrecubierta: Very Good+. First Edition; First Printing. DJ has minor shelf wear, Binding sound, tight. Pages clean and unmarked. Not ex-lib, not remaindered.; 8vo 8" - 9" tall; 202 pages. Nº de ref. del artículo: 864
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Making Customers Count: Guide to Excellence in Customer Care
Publicado por
Mercury Business Books, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
Antiguo o usado
Tapa dura
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9781852510480. Nº de ref. del artículo: 9170243
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EUR 2,99
Envío por EUR 15,75
Se envía de Reino Unido a Estados Unidos de America
Se envía de Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles