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Sinopsis
This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.
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Reseña del editor
This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.
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Making Customers Count: Guide to Excellence in Customer Care
Publicado por
Mercury Business Books, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
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Librería: Goldstone Books, Llandybie, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
hardcover. Condición: Very Good. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. Nº de ref. del artículo: mon0007428571
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Imagen de archivo
Making Customers Count: Guide to Excellence in Customer Care
Publicado por
Mercury Business Books, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
Antiguo o usado
Tapa dura
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9781852510480. Nº de ref. del artículo: 9170243
Cantidad disponible: 1 disponibles
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Making Customers Count: A Guide to Excellence in Customer Care
Publicado por
Mercury Books [1991], London, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
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Librería: James F. Balsley, Bookseller, Williamsburg, VA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Fine. Estado de la sobrecubierta: Very Good+. First Edition; First Printing. DJ has minor shelf wear, Binding sound, tight. Pages clean and unmarked. Not ex-lib, not remaindered.; 8vo 8" - 9" tall; 202 pages. Nº de ref. del artículo: 864
Cantidad disponible: 1 disponibles
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Making Customers Count: A Guide to Excellence in Customer Care
Publicado por
Mercury Books, 1992
ISBN 10: 185251048X
ISBN 13: 9781852510480
Antiguo o usado
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Librería: dsmbooks, Liverpool, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Hardcover. Condición: Like New. Like New. SHIPS FROM MULTIPLE LOCATIONS. book. Nº de ref. del artículo: D7S9-1-M-185251048X-6
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