Self-Service in the Internet Age: Expectations and Experiences (Computer Supported Cooperative Work) - Tapa dura

 
9781848002067: Self-Service in the Internet Age: Expectations and Experiences (Computer Supported Cooperative Work)
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ISBN 10: 1848002068 ISBN 13: 9781848002067
Editorial: Springer, 2008

Sinopsis

Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is ’done’. Accessing the Internet on a regular basis has become an established activity for many people. This activity gives academics and researchers the opportunity to observe and study the nature and effects of this engagement in society. The influence of the Internet in our social fabric also provides the incentive for organizations to implement a web presence. As expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the chapters presented in this book. The major component in the title is self-service on the Internet. The term electronic commerce is too restrictive for our purpose as it tends towards commercial overtones, which do not especially concern us.

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De la contraportada

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.

This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.

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Editorial
Springer
Año de publicación
2008
Idioma
Inglés
ISBN 10 
1848002068
ISBN 13 
9781848002067
Encuadernación
Tapa dura
Número de páginas
292
Editor
Romm Livermore Celia, Oliver David, Sudweeks Fay
Contacto del fabricante
no disponible
Persona responsable
CMN Printpool Inh. Mathis Neumann
https://www.also.com/ec/cms5/en_6000/6000/index.jsp

Friedrich-Karl-Str. 9
Hamburg
Alemania

Otras ediciones populares con el mismo título

9781849967532: Self-Service in the Internet Age: Expectations and Experiences (Computer Supported Cooperative Work)

Edición Destacada

ISBN 10:  1849967539 ISBN 13:  9781849967532
Editorial: Springer, 2010
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