REWARDING CUSTOMER SERVICE? : (UK PROFESSIONAL BUSINESS Management / Business) - Tapa blanda

CIPD

 
9781843981428: REWARDING CUSTOMER SERVICE? : (UK PROFESSIONAL BUSINESS Management / Business)
Tapa blanda
ISBN 10: 1843981424 ISBN 13: 9781843981428
Editorial: McGraw Hill / Europe, Middle East & Africa, 2005

Sinopsis

This report examines the role of reward and recognition in helping organisations deliver excellent customer service. It identifies the impact that reward and recognition practices has upon customer service and highlights which practices are more effective, shows the extent to which employees are satisfied with the rewards and recognition they receive; indicates those approaches to reward and recognition most associated with staff commitment; and looks at how other factors affect employee satisfaction with reward and recognition.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

This report examines the role of reward and recognition in helping organisations deliver excellent customer service. It identifies the impact that reward and recognition practices has upon customer service and highlights which practices are more effective, shows the extent to which employees are satisfied with the rewards and recognition they receive; indicates those approaches to reward and recognition most associated with staff commitment; and looks at how other factors affect employee satisfaction with reward and recognition.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
McGraw Hill / Europe, Middle East & Africa
Año de publicación
2005
Idioma
Inglés
ISBN 10 
1843981424
ISBN 13 
9781843981428
Encuadernación
Tapa blanda
Número de páginas
80
Contacto del fabricante
no disponible
Persona responsable
no disponible