Quality Management for Competitive Advantage in Global Markets (Advances in Business Strategy and Competitive Advantage) - Tapa blanda

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José Manuel Saiz-Álvarez has a Ph.D. in Economics & Business Administration, Autonomous University of Madrid (Spain). Ph.D. in Sociology, Pontifical University of Salamanca (Spain). He has also studied at the Royal Complutense College at Harvard, and University of South Florida, University Lumière-Lyon II (France), and Tallinn University (Estonia). Academic Director for Business Administration Doctoral Studies, Nebrija University (Spain). Visiting Professor at TEC de Monterrey (Mexico), EAN University (Colombia), and the Catholic University of Santiago de Guayaquil (Ecuador). Honorary Professor, Autonomous University of Madrid (Spain). President of FIEC Institute. Member of the Latin-American Family Business Net. Co-founder of the International Center of Research on Solidarity Economy. Certificate of Recognition, Capitol House of Representatives of Puerto Rico. Diploma of Honor, Valahia University of Targoviste (Romania). Member of the Scientific Research Council, Kielce University (Poland). Member of the Editorial Board and referee of numerous national and international journals. Who’s Who in the World, from the 2011 Edition. He has given more than one hundred lectures in Europe and America, and is author of more than two hundred publications in his specialty. To date he has supervised 74 doctoral theses from students from Argentina, Colombia, Spain, USA, Guatemala, Italy, Mexico and Venezuela.

Beatriz Olalla-Caballero has a Ph.D. in Computer Science, Information Technologies and Knowledge Society, Pontifical University of Salamanca (Spain). M.Sc. in Quality Engineer, American Society for Quality. B.Sc. in Telecommunication Engineer, University of Valladolid (Spain). Project Management Professional, and ITIL Expert. Several years working in Information Technologies services and Quality and Projects Management. Author of papers and articles about quality, projects, and Information Technologies.