Management and Marketing for Improved Competitiveness and Performance in the Healthcare Sector (Advances in Marketing, Customer Relationship Management, and E-Services) - Tapa dura

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José Duarte da Rocha Santos received his PhD in Management from Vigo University. He also holds MSc in Marketing and a bachelor’s degree in Business Sciences. Between 1987 and 2002, he played various roles in sales, marketing, and management of companies in the information technology sector. From 2003 to 2018, he performed the functions of a management and marketing consultant. Since 1999, he has been a professor in higher education in Portugal in the fields of management and marketing. He is currently a marketing professor at the Accounting and Business School of the Polytechnic of Porto (ISCAP/P.PORTO). He is also a senior researcher at the CEOS.PP - Centre for Organizational and Social Studies of the Polytechnic of Porto, Portugal. His principal research area is customer relationship management through digital marketing.

Inês Veiga Pereira has a Ph.D degree from University of Vigo, in Communication and Marketing, focusing on NPOs marketing. Presently she is the Director of the Postgraduate program in Administration and Management of Healthcare Units She is senior lecturer of Marketing, NPOs Marketing and Brand Management subjects at ISCAP, since 2002 and lecturer of Healthcare units marketing and communication at Porto Executive academy. She is a Scientific Committee member of International review on public and nonprofit marketing and of the International Journal of Cyber Behavior, Psychology and Learning (IJCBPL). She is an associate of International association on public and non-profit marketing and she has organized several scientific congresses on the non-profit area. Inês has been a consultant at Ernst & Young and a brand manager at SME. She is author of several papers and book chapters in marketing and communication fields.