Learning ServiceNow - Second Edition: Administration and development on the Now platform, for powerful IT automation - Tapa blanda

Reseña del editor

IT service management automation at your fingertips

Key Features

• Leverage ServiceNow capabilities for improved IT automation by following step-by-step instructions
• Build core administration, development, and maintenance skills with IT service management
• Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and frontend automation

Book Description

This eagerly awaited second edition of Learning ServiceNow has been fully revised to cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. This book will help you build a solid foundation of key concepts and demonstrate how to effectively implement and configure modules within ServiceNow.

You'll learn how to configure and administer your instance and then move on to building strong user interfaces and creating powerful workflows. You'll also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. The book will serve as a guide to helping you understand how to improve and automate your business' workflow and processes.

By the end of this book, you will be able to successfully configur and manag ServiceNow.

What you will learn

• Read and write clear, effective code for the ServiceNow platform
• Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
• Use debugging tools to troubleshoot when things go wrong
• Discover ServiceNow tips and tricks from top developers, architects, and administrators andfind out what the pros wish they knew when they were starting out

Who This Book Is For

If you're an IT professional or administrator looking to, or are already trying to, implement ServiceNow in your organization for Enterprise IT service management tasks, this book is for you.

Some familiarity with JavaScript and modern web technologies will help you get the maximum benefit from the book; however, no prior ServiceNow experience is required.

Table of Contents

1. The Interface
2. Lists and Forms
3. UI Customization
4. Understanding Data and Relationships
5. Tasks and Workflows
6. UI and Data Policies
7. User Administration and Security
8. Introduction to Scripting
9. The Server-side Glide API
10. The Client-Side Glide API
11. Server-side Scripting
12. Client-side Scripting
13. Service Portal scripting
14. Debugging
15. Pro Tips

Biografía del autor

Tim Woodruff is a ServiceNow architect and developer who has spent his entire adult life working in IT systems and development, with over a decade of experience in both. Tim has written several books on ServiceNow, and runs a ServiceNow development blog called SN Pro Tips. Tim writes ServiceNow apps which he gives away through his development blog. When he's not working, Tim can be found researching obscure and arcane programming trivia and studying physics. You can fi nd Tim on Twitter at @TheTimWoodruff.