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Customer Success Essentials (6-Minute Smarts) - Tapa blanda

Libro 13 de 18: 6-Minute Smarts

Lucas, Kellie

 
9781788608244: Customer Success Essentials (6-Minute Smarts)
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ISBN 10: 1788608240 ISBN 13: 9781788608244
Editorial: Practical Inspiration Publishing, 2025

Sinopsis

When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline.

Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Kellie Lucas is a Founding Director at ForseLucas, the consulting business which helps C-Suite executives and their teams establish and maximise their revenue growth engine through Customer Success.

A founding member of the European Customer Success network, she works with her peers to pioneer the emerging profession and co-founded CustomerSuccessNetwork.org, EMEA’s primary Customer Success community. Kellie is a regular speaker at conferences such as SuccessCon, Pulse Europe and CSU Live.

Beginning her career in Finance and transferring to IT, she spent over 20 years consulting for and with enterprise businesses like HSBC, Barclays, IBM, Deloitte and Vodafone. Kellie then moved to Ghana to work with anti-slavery NGO Challenging Heights and continues to lend her voice to the third sector wherever possible to extend the reach of her passion to help people achieve their dreams and goals.

She is an NLP Master Practitioner providing expert leadership, coaching and mentoring to her peers and clients in project and relationship management, most specifically with a focus on Customer Success.

De la contraportada

When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals - and Kellie Lucas is a pioneer in the discipline.

Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Practical Inspiration Publishing
Año de publicación
2025
Idioma
Inglés
ISBN 10 
1788608240
ISBN 13 
9781788608244
Encuadernación
Tapa blanda
Número de páginas
128
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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