Active Operations Management: The playbook for service operations in the agile age - Tapa blanda

Bentley, Neil; Jeffery, Richard

9781788602310: Active Operations Management: The playbook for service operations in the agile age

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ISBN 10: 1788602315 ISBN 13: 9781788602310

Editorial: Practical Inspiration Publishing, 2021

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Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.

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Neil Bentley has been helping organizations to improve their front-line operating performance since the late 1980s. Originally qualified in Psychology, he started work at Lucas Industries in the 1980s, gaining experience in manufacturing production management and learning about Systems Engineering and the Toyota Production System. Neil went on to work at PA Consulting Group focusing on culture and organizational change in financial services and the public sector.

Richard Jeffery qualified in Systems and Management at City University London, researching and applying technology support for decision-making processes based around John Warfield and Peter Checkland’s system-thinking theories. Working at PA Consulting Group and Coopers and Lybrand, he specialized in organizational change management and operational effectiveness in financial services.

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Editorial: Practical Inspiration Publishing
A�o de publicaci�n: 2021
Idioma: Ingl�s
ISBN 10: 1788602315
ISBN 13: 9781788602310
Encuadernaci�n: Tapa blanda
N�mero de p�ginas: 256
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Active Operations Management: The playbook for service operations in the agile age

Bentley, Neil

Publicado por Practical Inspiration Publishing, 2021

ISBN 10: 1788602315 ISBN 13: 9781788602310

Antiguo o usado Tapa blanda

Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido

Calificaci�n del vendedor: 5 de 5 estrellas

Condici�n: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. N� de ref. del art�culo: wbs6248533737

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Active Operations Management: The playbook for service operations in the agile age

Neil Bentley

Publicado por Practical Inspiration Publishing, United Kingdom, Tadley, 2021

ISBN 10: 1788602315 ISBN 13: 9781788602310

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Calificaci�n del vendedor: 5 de 5 estrellas

Paperback. Condici�n: Very Good. If youre at the sharp end of management, juggling conflicting demands to keep your organizations promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy this is the book for you. Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age. This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover: The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable. Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams. Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing. Online resources which support your control of the truly agile operation. Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N� de ref. del art�culo: GOR012274353

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Active Operations Management: The playbook for service operations in the agile age

Bentley, Neil

Publicado por Practical Inspiration Publishing, 2021

ISBN 10: 1788602315 ISBN 13: 9781788602310

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Active Operations Management: The Playbook for Service Operations in the Agile Age

Bentley, Neil; Jeffery, Richard

Publicado por Practical Inspiration Publishing, 2021

ISBN 10: 1788602315 ISBN 13: 9781788602310

Antiguo o usado Paperback

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Paperback. Condici�n: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.9. N� de ref. del art�culo: G1788602315I4N00

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Active Operations Management

Richard Jeffery, Neil Bentley

Publicado por Practical Inspiration Publishing, GB, 2021

ISBN 10: 1788602315 ISBN 13: 9781788602310

Nuevo Paperback

Librería: Rarewaves USA, OSWEGO, IL, Estados Unidos de America

Calificaci�n del vendedor: 5 de 5 estrellas

Paperback. Condici�n: New. If you're at the sharp end of management, juggling conflicting demands to keep your organization's promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy - this is the book for you. Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age.This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover:The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable.Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams.Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing.Online resources which support your control of the truly agile operation.Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved. N� de ref. del art�culo: LU-9781788602310

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