An Education in Service Management: A guide to building a successful service management career and delivering organisational success - Tapa blanda

Barrow, David

 
9781787784673: An Education in Service Management: A guide to building a successful service management career and delivering organisational success
Tapa blanda
ISBN 10: 1787784673 ISBN 13: 9781787784673
Editorial: ITGP, 2023

Sinopsis

Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like.

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Acerca del autor

David's career has taken him into various organisations, including IBM Global Business Services, where he first began working in ITSM. He holds the ITIL® Master and VeriSM Professional certifications, was recognised as a Chartered Information Technology Professional by the Chartered Institute for Information Technology (BCS) and was awarded a fellowship by BCS in 2022. He is a committee member for ITSM on behalf of the BSI (British Standards Institution), BCS and ISO (International Organization for Standardization).David is passionate about service management, acting as a subject matter expert with EXIN and the IFDC, presenting to global C-level audiences on the '10 steps to digital transformation' principle. He has also been a panellist on the "ITSM Crowd" and the "Service Management Leadership and Enterprise Digital" podcasts, where the discussions centred around enterprise service management and its future as an organisational enabler. He hosts his own YouTube channel titled "IT's all about choices".David mentors people at various levels both in partnership with Reed within the 'Women in Technology' programme and with the BCS. With this book, he aims to help you develop a greater understanding of service management and its ability to deliver fantastic success for your organisation, your colleagues, and for you as you develop your career.

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Editorial
ITGP
Año de publicación
2023
Idioma
Inglés
ISBN 10 
1787784673
ISBN 13 
9781787784673
Encuadernación
Tapa blanda
Número de páginas
278
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Alemania

Otras ediciones populares con el mismo título

9781787785618: An Education in Service Management: A guide to building a successful service management career and delivering organisational success

Edición Destacada

ISBN 10:  1787785610 ISBN 13:  9781787785618
Editorial: ITGP, 2023
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