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Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK) - Tapa blanda

Agutter, Claire

 
9781787783102: Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)
Tapa blanda
ISBN 10: 1787783103 ISBN 13: 9781787783102
Editorial: ITGP, 2021

Sinopsis

Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem
  • Are empowered to deliver
  • Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.

Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
ITGP
Año de publicación
2021
Idioma
Inglés
ISBN 10 
1787783103
ISBN 13 
9781787783102
Encuadernación
Tapa blanda
Número de edición
2
Número de páginas
226
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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