Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity they're much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as: employing critical thinking to manipulate, categorise and prioritise raw search results using strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents drawing on established story-telling practice to present research results effectively - whether orally or in writing working to the POWER model: plan, organise, write, edit, review. This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.
"Sinopsis" puede pertenecer a otra edición de este libro.
Tim Buckley Owen BA DipLib MCLIP is an independent writer and trainer with over 40 years' experience of information work - at Westminster Central Reference Library, the City Business Library, and as Principal Information Officer at the London Research Centre. He has also held strategic media and communications posts at CILIP, the Museums, Libraries & Archives Council and the Library & Information Commission.
"Sobre este título" puede pertenecer a otra edición de este libro.
EUR 17,29 gastos de envío desde Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envíoEUR 14,70 gastos de envío desde Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envíoLibrería: THE SAINT BOOKSTORE, Southport, Reino Unido
Hardback. Condición: New. New copy - Usually dispatched within 4 working days. 200. Nº de ref. del artículo: B9781783301942
Cantidad disponible: 2 disponibles
Librería: GreatBookPricesUK, Woodford Green, Reino Unido
Condición: New. Nº de ref. del artículo: 29131050-n
Cantidad disponible: 2 disponibles
Librería: moluna, Greven, Alemania
Condición: New. Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their imm. Nº de ref. del artículo: 596840450
Cantidad disponible: 2 disponibles
Librería: Ria Christie Collections, Uxbridge, Reino Unido
Condición: New. In. Nº de ref. del artículo: ria9781783301942_new
Cantidad disponible: 2 disponibles
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
Condición: New. Nº de ref. del artículo: 29131050-n
Cantidad disponible: 2 disponibles
Librería: Revaluation Books, Exeter, Reino Unido
Hardcover. Condición: Brand New. 192 pages. 9.57x6.57x0.79 inches. In Stock. Nº de ref. del artículo: __1783301945
Cantidad disponible: 2 disponibles
Librería: AHA-BUCH GmbH, Einbeck, Alemania
Buch. Condición: Neu. Neuware. Nº de ref. del artículo: 9781783301942
Cantidad disponible: 2 disponibles
Librería: GreatBookPricesUK, Woodford Green, Reino Unido
Condición: As New. Unread book in perfect condition. Nº de ref. del artículo: 29131050
Cantidad disponible: 2 disponibles
Librería: Mispah books, Redhill, SURRE, Reino Unido
hardcover. Condición: Like New. Like New. book. Nº de ref. del artículo: ERICA82917833019455
Cantidad disponible: 1 disponibles
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
Condición: As New. Unread book in perfect condition. Nº de ref. del artículo: 29131050
Cantidad disponible: 2 disponibles