LEAN SERVICE: A Practical Guide for SME Owner/Managers - Tapa blanda

O'Kelly, Eddie; O’Kelly, Eddie; Keegan, Richard

 
9781781191774: LEAN SERVICE: A Practical Guide for SME Owner/Managers
Tapa blanda
ISBN 10: 1781191778 ISBN 13: 9781781191774
Editorial: Oak Tree Press, 2015

Sinopsis

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ’value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Oak Tree Press
Año de publicación
2015
Idioma
Inglés
ISBN 10 
1781191778
ISBN 13 
9781781191774
Encuadernación
Tapa blanda
Número de páginas
258
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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