Sinopsis
Whatever your job you need to communicate with others, as even when your intentions are sound, the impact of a bad conversation can be highly destructive. If people in your work community form a negative opinion of you, they stop properly listening. Rob explains how and why your career success can depend so much on good communication at work. Each chapter is short and self-contained, focusing on a specific topic with clear steps for action and a key lesson. As in Blamestorming, there is a cast of characters placed in a variety of situations in which they experience conversations go wrong. Using five simple 'warning signs' to watch out for Rob explains how the characters could change the way they speak and listen in order to achieve a positive outcome.
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Acerca del autor
Over the last 20 years Rob Kendall has become an international expert in the field of communication, working with tens of thousands of people - both in public programmes and with business leaders - on every continent. He has worked with over 60 organisations, including the 2012 London Olympics, American Express and BBC Worldwide. He has also worked with sports professionals, co-founded a technology company and has been a professional artist with work sold in 24 countries. For more information see: www.theconversationexpert.com
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Workstorming: Why Conversations at Work Go Wrong, and How to Fix Them
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