IT Service Management: Support for your ITSM Foundation exam - Tapa blanda

Sansbury, John; Brewster, Ernest; Lawes, Aidan; Griffiths, Richard

9781780173184: IT Service Management: Support for your ITSM Foundation exam

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ISBN 10: 1780173180 ISBN 13: 9781780173184

Editorial: BCS, The Chartered Institute for IT, 2016

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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

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Editorial: BCS, The Chartered Institute for IT
A�o de publicaci�n: 2016
Idioma: Ingl�s
ISBN 10: 1780173180
ISBN 13: 9781780173184
Encuadernaci�n: Tapa blanda
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IT Service Management: Support for your ITSM Foundation exam

Griffiths, Richard

Publicado por BCS, The Chartered Institute for IT, 2016

ISBN 10: 1780173180 ISBN 13: 9781780173184

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Paperback. Condici�n: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N� de ref. del art�culo: GOR008119582

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IT Service Management : Support for Your Itsm Foundation Exam

Brewster, Ernest, Sansbury, John, Griffiths, Richard, Lawes, Aidan

Publicado por BCS Learning & Development Limited, 2016

ISBN 10: 1780173180 ISBN 13: 9781780173184

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IT Service Management: Support for your ITSM Foundation exam

Sansbury, John and Brewster, Ernest and Lawes, Aidan

Publicado por BCS, 2016

ISBN 10: 1780173180 ISBN 13: 9781780173184

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It Service Management : Support for Your Itsm Foundation Exam

Sansbury, John; Brewster, Ernest; Lawes, Aidan; Griffiths, Richard

Publicado por BCS, The Chartered Institute for IT, 2016

ISBN 10: 1780173180 ISBN 13: 9781780173184

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IT Service Management

John Sansbury, Richard Griffiths, Ernest Brewster, Aidan Lawes

Publicado por BCS Learning and Development Limited, GB, 2016

ISBN 10: 1780173180 ISBN 13: 9781780173184

Nuevo Paperback

Librería: Rarewaves.com USA, London, LONDO, Reino Unido

Calificaci�n del vendedor: 5 de 5 estrellas

Paperback. Condici�n: New. Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples. N� de ref. del art�culo: LU-9781780173184

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