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Service Level Manager: Careers in IT service management (BCS Guides to IT Roles) - Tapa blanda

Libro 4 de 12: BCS Guides to IT Roles

Sansbury, John

 
9781780172941: Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)
Tapa blanda
ISBN 10: 178017294X ISBN 13: 9781780172941
Editorial: BCS, The Chartered Institute for IT, 2017

Sinopsis

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world's largest organisations improve the delivery of their IT services.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
BCS, The Chartered Institute for IT
Año de publicación
2017
Idioma
Inglés
ISBN 10 
178017294X
ISBN 13 
9781780172941
Encuadernación
Tapa blanda
Número de páginas
128
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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