Problem Management: An implementation guide for the real world - Tapa blanda

Hall, Michael G.

 
9781780172415: Problem Management: An implementation guide for the real world
Tapa blanda
ISBN 10: 1780172419 ISBN 13: 9781780172415
Editorial: BCS, The Chartered Institute for IT, 2014

Sinopsis

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

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Acerca del autor

Michael Hall has over 25 years' experience in IT, developing and leading teams, managing change programmes and implementing service management. A specialist in service operations, he implemented problem management as a global function at Deutsche Bank. He is a Chartered IT Professional (CITP) in Service Management.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
BCS, The Chartered Institute for IT
Año de publicación
2014
Idioma
Inglés
ISBN 10 
1780172419
ISBN 13 
9781780172415
Encuadernación
Tapa blanda
Número de páginas
189
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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