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Sinopsis
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.
Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone's job. Customer service is not a department. It's not just for people on the front lines. It's the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It's the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I'll Be Back you will learn...- How to design and create an experience that gets customers to return, again and again
- The one trackable trend that leaders must monitor every morning
- The difference between repeat customers and loyal customers
- How to build the I'll Be Back culture
- How delivering an amazing customer experience is within the reach of every organization
- The two simple words that are the secret to every customer service program
- Why most "loyalty programs" fail to create customer loyalty
- How to personalize the customer experience
- Why setting up or expanding self-service and digital customer service choices are is a must, not an option
- Ten loyalty killers that can terminate your relationship with your customers
- And much more!
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialSound Wisdom
- Año de publicación2021
- ISBN 10 1640953019
- ISBN 13 9781640953017
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de páginas225
- Contacto del fabricanteno disponible
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I'll Be Back: How to Get Customers to Come Back Again & Again
Publicado por
Sound Wisdom, 2021
ISBN 10: 1640953019
ISBN 13: 9781640953017
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.92. Nº de ref. del artículo: G1640953019I3N00
Cantidad disponible: 1 disponibles
Imagen de archivo
I'll Be Back: How to Get Customers to Come Back Again & Again
Publicado por
Sound Wisdom, 2021
ISBN 10: 1640953019
ISBN 13: 9781640953017
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.92. Nº de ref. del artículo: G1640953019I4N00
Cantidad disponible: 1 disponibles
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I'll Be Back: How to Get Customers to Come Back Again & Again
Publicado por
Sound Wisdom, 2021
ISBN 10: 1640953019
ISBN 13: 9781640953017
Antiguo o usado
Tapa dura
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Nº de ref. del artículo: wbs4240686190
Cantidad disponible: 1 disponibles
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I'll Be Back: How to Get Customers to Come Back Again and Again
Librería: Revaluation Books, Exeter, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Brand New. 240 pages. 8.50x5.50x0.90 inches. In Stock. Nº de ref. del artículo: 1640953019
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I'll Be Back (Hardcover)
Librería: AussieBookSeller, Truganina, VIC, Australia
Calificación del vendedor: 3 de 5 estrellas
Hardcover. Condición: new. Hardcover. How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyones job. Customer service is not a department. Its not just for people on the front lines. Its the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. Its the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In Ill Be Back you will learn How to design and create an experience that gets customers to return, again and againThe one trackable trend that leaders must monitor every morningThe difference between repeat customers and loyal customersHow to build the Ill Be Back cultureHow delivering an amazing customer experience is within the reach of every organizationThe two simple words that are the secret to every customer service programWhy most loyalty programs fail to create customer loyaltyHow to personalize the customer experienceWhy setting up or expanding self-service and digital customer service choices are is a must, not an optionTen loyalty killers that can terminate your relationship with your customersAnd much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, Ill be back! "In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"-- Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Nº de ref. del artículo: 9781640953017
Cantidad disponible: 1 disponibles
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I'll Be Back (Hardcover)
Librería: Grand Eagle Retail, Fairfield, OH, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: new. Hardcover. How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyones job. Customer service is not a department. Its not just for people on the front lines. Its the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. Its the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In Ill Be Back you will learn How to design and create an experience that gets customers to return, again and againThe one trackable trend that leaders must monitor every morningThe difference between repeat customers and loyal customersHow to build the Ill Be Back cultureHow delivering an amazing customer experience is within the reach of every organizationThe two simple words that are the secret to every customer service programWhy most loyalty programs fail to create customer loyaltyHow to personalize the customer experienceWhy setting up or expanding self-service and digital customer service choices are is a must, not an optionTen loyalty killers that can terminate your relationship with your customersAnd much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, Ill be back! "In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"-- Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9781640953017
Cantidad disponible: 1 disponibles