Healthcare Operations Management - Tapa dura

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John R. Olson, PhD, is the research director for the Center of Innovation in the Business of Healthcare and program director for the business analytics program at the University of St. Thomas. He holds a doctorate in operations and supply chain management from the University of Nebraska and is a master black belt in Six Sigma and a Lean sensei. Over the past 10 years, he has consulted with several healthcare organizations to implement their continuous improvement programs, including Six Sigma and Lean initiatives. Dr. Olson has published many books and articles in leading operations management journals and has consulted with Fortune 500 companies as well as many firms in the public sector.

Daniel B. McLaughlin is Senior Executive Fellow in the Opus College of Business at the University of St. Thomas, Minneapolis, Minnesota. He is active in teaching, research, and speaking at the university, with a special emphasis on healthcare operations and policy. He previously served as administrator and CEO of Hennepin County Medical Center. He was the chair of the National Association of Public Hospitals and Health Systems and served on President Bill Clinton’s Task Force on Health Care Reform. McLaughlin helped establish and direct the National Institute of Health Policy at St. Thomas. He is the author of several books published by Health Administration Press, including Make It Happen: Effective Execution in Healthcare Leadership and The Guide to Healthcare Reform: Readings and Commentary. 

Luv Sharma, PhD, is an assistant professor of management science at the University of South Carolina’s Moore School of Business. He holds a doctoral degree and an MBA from The Ohio State University. His research interests focus on understanding how information systems and other operational capabilities help develop an efficient and patient-centric healthcare delivery system. He is also interested in knowledge management and organizational learning issues and the role of analytics in influencing organizational competitiveness. Dr. Sharma’s research has been published in leading operations and healthcare management journals. He has also worked and consulted with several reputable organizations including the World Health Organization, Cleveland Clinic, Motorola, and Nationwide Insurance.