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Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect (Ache Management) - Tapa blanda
Sinopsis
&;The coronavirus pandemic has validated the principles of this book&;that we need healthcare with no address, helping people where they are and when they need it,&; writes Dr. Stephen K. Klasko in Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect. &;Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical.&; Dr. Klasko and Ryan Donohue explore this evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it. As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare. Is your organization ready?
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Acerca del autor
Ryan Donohue, corporate director of program development at NRC Health, is a thought leader in the realm of healthcare consumerism. He is an adviser for The Governance Institute and a regular contributor to the Boardroom Press newsletter and other Governance Institute publications.  Stephen K. Klasko, MD, MBA, is an advocate for a transformation of healthcare and higher education. As president and CEO of Philadelphia-based Thomas Jefferson University and Jefferson Health since 2013, Dr. Klasko has led one of the nation&;s fastest-growing academic health institutions based on his vision of reimagining healthcare and higher education. 
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Patient No Longer : Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect
Publicado por
Health Administration Press, 2020
ISBN 10: 1640551808
ISBN 13: 9781640551800
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Librería: Better World Books: West, Reno, NV, Estados Unidos de America
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Patient No Longer : Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect
Publicado por
Health Administration Press, 2020
ISBN 10: 1640551808
ISBN 13: 9781640551800
Antiguo o usado
Tapa blanda
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
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Patient No Longer : Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect
Publicado por
Health Administration Press, 2020
ISBN 10: 1640551808
ISBN 13: 9781640551800
Antiguo o usado
Tapa blanda
Librería: Better World Books: West, Reno, NV, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 52997653-75
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Patient No Longer: Why Healthcare Must Deliver the Care Experienc
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ACHE Learn, 2020
ISBN 10: 1640551808
ISBN 13: 9781640551800
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Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect
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Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect
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Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect
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Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
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Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Nº de ref. del artículo: G1640551808I4N00
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Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect (Ache Management)
Publicado por
ACHE Learn, 2020
ISBN 10: 1640551808
ISBN 13: 9781640551800
Antiguo o usado
Tapa blanda
Librería: Sugarhouse Book Works, LLC, Salt Lake City, UT, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
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Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect (Ache Management)
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ACHE Management Series, 2020
ISBN 10: 1640551808
ISBN 13: 9781640551800
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