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Service in the AI Era: Science, Logic, and Architecture Perspectives - Tapa blanda

Spohrer, Jim; Maglio, Paul P.; Vargo, Stephen L.; Warg, Markus

 
9781637423035: Service in the AI Era: Science, Logic, and Architecture Perspectives
Tapa blanda
ISBN 10: 1637423039 ISBN 13: 9781637423035
Editorial: Business Expert Press, 2022

Sinopsis

Are you prepared for the coming AI era?

AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA).

Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society.

The book challenges all responsible actors – individuals, businesses, universities, and governments – to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.

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Acerca del autor

Jim Spohrer co-founded IBM's service science initiative and the International Society of Service Innovation Professionals (ISSIP.org).

Paul P. Maglio is a Professor of Management and Cognitive Science at the University of California, Merced. He co-founded service science at IBM, was Editor-in-Chief of INFORMS Service Science (2013-2018) and is lead editor of the Handbook of Service Science, Volumes I and II.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Business Expert Press
Año de publicación
2022
Idioma
Inglés
ISBN 10 
1637423039
ISBN 13 
9781637423035
Encuadernación
Tapa blanda
Número de páginas
154
Contacto del fabricante
no disponible
Persona responsable
no disponible