Sinopsis
The Hospitality Mentality enhances the guest experience and creates raving fans-and return guests!
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Acerca del autor
Josh Liebman specializes in guest experience within attractions, tourism, and hospitality, including service standards, complaint resolution, and driving guest loyalty. He is a serial entrepreneur, consultant, and speaker. Josh’s educational background includes a bachelor’s degree in Hospitality Management along with a master’s degree in Hospitality & Tourism, both from the University of Central Florida’s Rosen College of Hospitality Management.
Josh has worked for some of the top attraction operators in the world, including, but not limited to Walt Disney World, Universal Orlando, Merlin Entertainments, and Cedar Fair. He has been integral to the openings of multiple venues in various leadership capacities. Additionally, Josh has consulted for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, and Waldorf Astoria. He is the Co-Host of the AttractionPros Podcast and Host of the Guest Experience Show and currently resides in Chicago, IL.
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience
Publicado por
Magic Press, 2023
ISBN 10: 1636981763
ISBN 13: 9781636981765
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The Hospitality Mentality: Cre
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Magic Press, 2023
ISBN 10: 1636981763
ISBN 13: 9781636981765
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Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de America
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience
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Magic Press (edition ), 2023
ISBN 10: 1636981763
ISBN 13: 9781636981765
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience [Paperback] Liebman, Josh
Librería: Lakeside Books, Benton Harbor, MI, Estados Unidos de America
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Condición: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books! Nº de ref. del artículo: OTF-S-9781636981765
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Hospitality Mentality : Create Raving Fans Through Your Guest Experience
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience (Paperback or Softback)
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Magic Press 12/5/2023, 2023
ISBN 10: 1636981763
ISBN 13: 9781636981765
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Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Publicado por
Magic Press, 2023
ISBN 10: 1636981763
ISBN 13: 9781636981765
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Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
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The Hospitality Mentality
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Morgan James Publishing llc, US, 2023
ISBN 10: 1636981763
ISBN 13: 9781636981765
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Librería: Rarewaves.com USA, London, LONDO, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.Guest experience expert Josh Liebman's The Hospitality Mentality is a framework that leverages a company's greatest asset-its people-and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others.Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests' expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior "wow" moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty.The impact of The Hospitality Mentality is more than a warm, fuzzy feeling-it will drive a business forward. Nº de ref. del artículo: LU-9781636981765
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The Hospitality Mentality
Publicado por
Morgan James Publishing llc, US, 2023
ISBN 10: 1636981763
ISBN 13: 9781636981765
Nuevo
Paperback
Librería: Rarewaves USA, OSWEGO, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.Guest experience expert Josh Liebman's The Hospitality Mentality is a framework that leverages a company's greatest asset-its people-and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others.Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests' expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior "wow" moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty.The impact of The Hospitality Mentality is more than a warm, fuzzy feeling-it will drive a business forward. Nº de ref. del artículo: LU-9781636981765
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The Hospitality Mentality
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PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000. Nº de ref. del artículo: CX-9781636981765
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