Mapping Workflows and Managing Knowledge: Using Formal and Tacit Knowledge to Improve Organizational Performance, Volume I (Supplu and Operations Management Collection) - Tapa blanda

Kmetz, John L.

 
9781631573873: Mapping Workflows and Managing Knowledge: Using Formal and Tacit Knowledge to Improve Organizational Performance, Volume I (Supplu and Operations Management Collection)
Tapa blanda
ISBN 10: 163157387X ISBN 13: 9781631573873
Editorial: Business Expert Press, 2015

Sinopsis

This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all; the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works.

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Acerca del autor

John Kmetz, University of Delaware, President, Transition Assistance Associates, USA.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Business Expert Press
Año de publicación
2015
Idioma
Inglés
ISBN 10 
163157387X
ISBN 13 
9781631573873
Encuadernación
Tapa blanda
Número de páginas
242
Contacto del fabricante
no disponible
Persona responsable
no disponible