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A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services - Tapa blanda

Law, Colin C.

 
9781627346931: A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services
Tapa blanda
ISBN 10: 1627346937 ISBN 13: 9781627346931
Editorial: Brown Walker Press, 2018

Sinopsis

A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. This textbook is for anyone seeking a successful and rewarding career in the airline industry.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Colin C. Law is Assistant Professor of Airline Business Management at Stamford International University, Thailand. Prior to joining academia, he has worked in the customer service, reservation and finance departments of a major international carrier for nearly a decade. This extensive experience in customer service and airline operations has enabled him to develop multiple airline courses for the tertiary education sector, and provide working professionals with useful insight into the airline industry. Colin is also the author of numerous textbooks on airline airport operations, and co-author of Introduction to Airline Ground Service.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Brown Walker Press
Año de publicación
2018
Idioma
Inglés
ISBN 10 
1627346937
ISBN 13 
9781627346931
Encuadernación
Tapa blanda
Número de páginas
304
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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