Sinopsis
Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Shelley E. Mosley is an author and retired library manager.
Dennis C. Tucker, PhD, is reference/adult programming librarian for the Margaret K. Troke Branch of the Stockton-San Joaquin County Public Library, Stockton, CA.
Sandra Van Winkle is a technical writer and an experienced grant writer. She is a contributor to What Do I Read Next?
"Sobre este título" puede pertenecer a otra edición de este libro.
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Crash Course in Dealing with Difficult Library Customers
Publicado por
Libraries Unlimited, 2013
ISBN 10: 1610692837
ISBN 13: 9781610692830
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paperback
Librería: The Book Corner, Beaverton, OR, Estados Unidos de America
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paperback. Condición: Good. Ex-library paperback book with library stickers, labels and stamps on cover and inside. Cover is in good condition. Spine is tight. Pages are clean, free of markings, notes or stains. Ships from Friends bookstore to benefit Beaverton (Oregon) library. Nº de ref. del artículo: mon0000050525
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Crash Course in Dealing with Difficult Library Customers
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Crash Course in Dealing with Difficult Library Customers
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Crash Course in Dealing with Difficult Library Customers
Publicado por
Libraries Unlimited, 2013
ISBN 10: 1610692837
ISBN 13: 9781610692830
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Crash Course in Dealing with Difficult Library Customers
Publicado por
Libraries Unlimited 2013-12-16, 2013
ISBN 10: 1610692837
ISBN 13: 9781610692830
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Crash Course in Dealing with Difficult Library Customers (Paperback)
Publicado por
Bloomsbury Publishing Plc, Englewood, 2013
ISBN 10: 1610692837
ISBN 13: 9781610692830
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Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. Libraries are public placesopen to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the great variations in library environments and customer bases, and pooled their more than 100 years of experience to offer practical advice that will help library staff prepare for the many kinds of "worst case scenarios"before they arise.The book identifies the basic types of problem-causing individuals, thoroughly overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. Drawing on their extensive real-world experience, the authors provide instructions for "last resort" options when dealing with illegal activities, acknowledge the rights of employees in difficult situations, and present strategies that will minimize staff members' stress levels when dealing with patrons. While this book will be extremely valuable to public library staff, it addresses common situations that can happen in public service at any type of library. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading. Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9781610692830
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Crash Course in Dealing with Difficult Library Customers
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Crash Course in Dealing With Difficult Library Customers
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Paperback. Condición: Brand New. 128 pages. 11.25x8.75x0.75 inches. In Stock. Nº de ref. del artículo: x-1610692837
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Crash Course in Dealing with Difficult Library Customers (Paperback)
Publicado por
Bloomsbury Publishing Plc, Englewood, 2013
ISBN 10: 1610692837
ISBN 13: 9781610692830
Nuevo
Paperback
Librería: CitiRetail, Stevenage, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. Libraries are public placesopen to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the great variations in library environments and customer bases, and pooled their more than 100 years of experience to offer practical advice that will help library staff prepare for the many kinds of "worst case scenarios"before they arise.The book identifies the basic types of problem-causing individuals, thoroughly overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. Drawing on their extensive real-world experience, the authors provide instructions for "last resort" options when dealing with illegal activities, acknowledge the rights of employees in difficult situations, and present strategies that will minimize staff members' stress levels when dealing with patrons. While this book will be extremely valuable to public library staff, it addresses common situations that can happen in public service at any type of library. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading. Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Nº de ref. del artículo: 9781610692830
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Crash Course in Dealing with Difficult Library Customers
Publicado por
Libraries Unlimited, 2013
ISBN 10: 1610692837
ISBN 13: 9781610692830
Nuevo
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Librería: moluna, Greven, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.Über den AutorShelley E. Nº de ref. del artículo: 448156739
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