Mapping Workflows and Managing Knowledge: Capturing Formal andTacit Knowledge to ImprovePerformance (AGENCY/DISTRIBUTED) - Tapa blanda

Kmetz, John L.

 
9781606494547: Mapping Workflows and Managing Knowledge: Capturing Formal andTacit Knowledge to ImprovePerformance (AGENCY/DISTRIBUTED)
Tapa blanda
ISBN 10: 1606494546 ISBN 13: 9781606494547
Editorial: Business Expert Press, 2012

Sinopsis

This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets you capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Finally, this book does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year-long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds over more than two decades. It has been taught and applied by the author and others in many short courses. In short-this book works.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

John Kmetz, University of Delaware, President, Transition Assistance Associates, USA.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Business Expert Press
Año de publicación
2012
Idioma
Inglés
ISBN 10 
1606494546
ISBN 13 
9781606494547
Encuadernación
Tapa blanda
Número de páginas
242
Contacto del fabricante
no disponible
Persona responsable
no disponible