Managing Stakeholder Expectations for Project Success: A Knowledge Integration Framework and Value Focused Approach - Tapa dura

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Ori Schibi, PMP, is President of PM Konnectors, a company that provides a wide range of innovative business solutions to large and mid-sized organizations in diverse industries and government agencies around the world, with a focus on strategy, change management, project management, and business analysis. Ori has over 23 years of experience in driving operational improvements, process efficiencies, software implementations, project recoveries, PMOs, and complex programs to stabilize business, create growth and value, and lead sustainable change. He is a thought-leader and subject matter expert with a strong track record of delivering outstanding results and achieving high customer satisfaction. This published author and speaker is a certified PRINCE2 (Practitioner) with an MBA from the Schulich School of Business at York University.

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Discusses the importance of setting ground rules in building a foundation for project success, and outlines concepts for defining success criteria and tying them to project constraints

Proposes ways to decipher organizational politics and techniques for improving vertical collaboration through relationship-building and understanding each other's needs to the benefit of a project

Provides checklists and measures to determine how prepared an organization is for undertaking a project and addresses questions and observation points to quantify project complexity, so as to better prepare decision makers

Presents questions, checklists and tips of things to look for when analyzing stakeholders that will draw a clearer picture of how to manage their expectations, what to expect from them, how to treat them, and how to design a communication plan applicable, relevant, effective and efficient to address all stakeholders' needs

Describes ways to determine project health through multiple measures that check a project's interim performance beyond traditional ways of measuring deliverables and results

Reviews techniques to reduce the number of requirement and scope changes introduced throughout a project and offers a simple process that enables the proper measure of change impact and associated risks, including the overall impact taking into consideration all other changes in the pipeline

Explains how to prioritize risks based on organizational and project priorities for better alignment with objectives, and how to break down the process of risk response into all of its components to align them with the project success criteria

Illustrates the link between effective management of quality, risk, communication and change, and delivering success on the traditional measures of scope, time and cost, and the project's intended benefits to the organization

Introduces a framework of what integration really means and how to perform it properly