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Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens & Libraries (Experienceology Guides) - Tapa dura

Weaver, Stephanie

 
9781598741681: Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens & Libraries (Experienceology Guides)
Tapa dura
ISBN 10: 1598741683 ISBN 13: 9781598741681
Editorial: Routledge, 2007

Sinopsis

Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.

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Acerca del autor

Stephanie Weaver is a consultant to commercial and non-profit organizations on marketing, branding, and the customer experience, and creator of the concept EXPERIENCEology(t). With a background in film and public health, she has spent over fifteen years developing programs, exhibitions, special events, and conducting visitor studies at major museums, including the Chicago Children's Museum, Chicago Botanic Garden, and San Diego Zoo. She is principal in the firm Experienceology, which works with businesses to create memorable customer experiences.

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Editorial
Routledge
Año de publicación
2007
Idioma
Inglés
ISBN 10 
1598741683
ISBN 13 
9781598741681
Encuadernación
Tapa dura
Número de edición
1
Número de páginas
209
Contacto del fabricante
Taylor and Francis, GPSR Taylor and Francis
gpsr@taylorandfrancis.com

Taylor & Francis Verlag GmbH, Kaufingerstraße 24
München
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Alemania