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Sinopsis
Deals with computers/software.
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Reseña del editor
This all-new third edition provides information on SAP's complete service portfolio--the services that support the entire life-cycle of your SAP solution. You learn everything about the full scope of support offerings including SAP Standard Support, SAP Premium Support, and SAP MaxAttention, as well as the detailed maintenance strategy for your SAP solutions. The methodology and infrastructure for enhancing the value of your SAP solution is also dealt with: You get a complete overview over the SAP TCO Framework, plus detailed insights in the interaction between SAP Solution Manager and SAP Service Marketplace. The core section of this newest edition remains an extensive chapter loaded with practical examples. Using 12 actual customer case studies, the authors show you how to use services and support offerings to execute new business strategies, cut project costs, or create better user experience and satisfaction--in the long term, this translates into low TCO and high ROI. Highlights include: - SAP's service philosophy - SAP Ecosystem - All SAP services at a glance, i e., from the areas of support, consulting, training, SAP Custom Development, and SAP Managed Services - Support offerings: SAP Standard Support, SAP Premium Support, SAP MaxAttention -SAP Customer Competence Center - Service and support infrastructure: SAP Solution Manager, SAP Service Marketplace, and portals - SAP TCO Framework
Biografía del autor
Gerhard Oswald is member of the executive board of SAP AG.
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- EditorialSAP Press
- Año de publicación2006
- ISBN 10 1592290892
- ISBN 13 9781592290895
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de edición3
- Número de páginas292
- Contacto del fabricanteno disponible
EUR 14,56
EUR 11,22 gastos de envío desde Estados Unidos de America a España
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SAP Service and Support
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 1.7. Nº de ref. del artículo: G1592290892I5N00
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SAP Service and Support
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SAP PRESS, 2006
ISBN 10: 1592290892
ISBN 13: 9781592290895
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Librería: Chapter 1, Johannesburg, GAU, Sur Africa
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Hardcover. Condición: Very Good. No Jacket. Signed and inscribed by the author. SAP Service and Support. The spine and the front of the book is printed in bold lettering. The boards are a little shelf rubbed and edge worn. The binding is excellent. GK. Our orders are shipped using tracked courier delivery services. Signed. Nº de ref. del artículo: 62qu
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Sap Service and Support: Focusing on Continuous Customer Service
Publicado por
Sap Pr America, 2006
ISBN 10: 1592290892
ISBN 13: 9781592290895
Antiguo o usado
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Librería: HPB-Ruby, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_415406686
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SAP Service and Support
Librería: Mispah books, Redhill, SURRE, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Hardcover. Condición: Like New. Like New. book. Nº de ref. del artículo: ERICA75815922908925
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