The Customer-Focused Library: Re-Inventing the Public Library From the Outside-In - Tapa blanda

Matthews, Joseph R.

 
9781591588757: The Customer-Focused Library: Re-Inventing the Public Library From the Outside-In
Tapa blanda
ISBN 10: 1591588758 ISBN 13: 9781591588757
Editorial: Libraries Unlimited, 2009

Sinopsis

A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community.

What is the future of the public library? How can libraries embrace the forces of change and provide the resources―and the resource-gathering environment―today’s patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services―even the building itself―are designed and built from the customer’s perspective.

Written by one of the country’s foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.


  • Illustrations and drawings of innovative library buildings and features

  • A bibliography of additional print and online resources

  • A complete index

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Joseph R. Matthews has assisted numerous libraries and local governments in a wide variety of projects, and teaches regularly in the areas of library information systems, strategic planning, and evaluation of library services.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Libraries Unlimited
Año de publicación
2009
Idioma
Inglés
ISBN 10 
1591588758
ISBN 13 
9781591588757
Encuadernación
Tapa blanda
Número de edición
1
Número de páginas
116
Contacto del fabricante
no disponible
Persona responsable
GPSR Kontakt
gpsr@libri.de

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