Scorecards for Results: A Guide for Developing a Library Balanced Scorecard - Tapa blanda

Matthews, Joseph R.

 
9781591586982: Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
Tapa blanda
ISBN 10: 1591586984 ISBN 13: 9781591586982
Editorial: Libraries Unlimited, 2008

Sinopsis

Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?

The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values―from each of four perspectives (financial, customer, internal process, and organizational readiness)―tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.

Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.

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Acerca del autor

Joseph R. Matthews has assisted numerous libraries and local governments in a wide variety of projects, and teaches regularly in the areas of library information systems, strategic planning, and evaluation of library services.

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Editorial
Libraries Unlimited
Año de publicación
2008
Idioma
Inglés
ISBN 10 
1591586984
ISBN 13 
9781591586982
Encuadernación
Tapa blanda
Número de páginas
132
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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